Rebelou's Training Tips for Hospitality
Training tips for the Hospitality Industry from Rebelou Online Universitythe Sequence of Service Animation for the restaurant course is now working YEAH… after a battle of 5 hours 
Wooohooo just finished updating the Voice-Over for the Restaurant Course… I am so excited Rebelou is going to be awesome
Training Tip 2: State the positive
When talking to your team, talk in positive terms, e.g. what do you want them to do?
Why is this important? Well let me give you an example that you may have heard of before.
Don’t think of a pink elephant!
What appeared in your head as you were reading this? Aha … the pink elephant… nice and shiny there it was! The brain doesn’ t recognise negations, it just thinks of whatever you tell it to think of.
So when you are telling your team, don’t walk with the glasses in your hands! That is the image you are engraving in the brain, learning it to do more of that; walk with the glasses in my hands.
So what should I say instead? Tell them the outcome that you would like to see. For example:
Pick up the glasses with a tray! Now the image in their head is picking up the glasses with a tray and that is what the brain will think about.
State the positive!
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Training Tip 1: Eye contact
Hi All,
Here is our first Training Tip to achieve a Service Culture in your hotel, restaurant or cafe.
One of the building blocks of a great service culture is the quality of the interaction between you and your team, and your team with your guests. One of the key factors of having quality interaction is the level of effective communication.
Eye contact is one of the key factors in effective communication.
Effective communication is broken down in Verbal and Non verbal communication and one way and two way communication. Today I want to share with you the value of Eye contact.
When you are training your team or communicating with your team or when your employees are talking with your guests, Eye contact is the key to the magic kingdom…
Research shows that when you look at the source of the sound, your brain can absorbe the message a lot easier. They tested this by placing 2 radio’s at the same distance from a test subject on different channels at the same volume. Then asked the test subject what was being transmitted. The subject was unable to reproduce either messages transmitted.
Then they did the same test with a television and a radio, at the same distance placed from the test subject, same volume same distance. and the results of the test was, that he was able to reproduce the message that was transmitted on TV.
This illustrates the power of eye contact when communicating, because when people have eye contact with you they will be more likely to reproduce the message that you have sent them. It helps people to focus on your message.
So use eye contact with your team and train your team to make eye contact with your guests!
See you soon for a new Training tip!
Best regards Reo
Hospitality Training Tips
Hello Hoteliers!
I just had a great plan… I am going to post Hospitality Training Tips on this blog, to help you create a service culture in your hotel, restaurant or cafe! These will be tips that are easy to do with your team in a time span that is achieveable for Hoteliers. I know your time is limited 
So watch this space!
Best regards
Annemarie
Good Morning World!
Today is the start of our new Online University Blog for Rebelou. Rebelou is an E-learning site for small and medium sized businesses in the hospitality industry. We offer 20 minute, affordable and easy to do courses to create a service culture in your company.
We are highly passionate about increasing Guest Satisfaction, and when your team is skilled and motivated you will have a fantastic Service Culture in your company.
Our first 3 e-learning courses are now being tested: Restaurant Service, Complaint Handling and Telephone Handling. We are working on our 4th e-learning course right now which will be really beneficial for all you Hoteliers out there! These courses will really help creating a service culture and make hospitality a second nature for your team.
See you soon at Rebelou.com
Best regards
Annemarie Rebel
Rebelou
Annemarie
Reo
