When talking to your team, talk in positive terms, e.g. what do you want them to do?

Why is this important? Well let me give you an example that you may have heard of before.

Don’t think of a pink elephant!

What appeared in your head as you were reading this? Aha … the pink elephant… nice and shiny there it was! The brain doesn’ t recognise negations, it just thinks of whatever you tell it to think of.

So when you are telling your team, don’t walk with the glasses in your hands! That is the image you are engraving in the brain, learning it to do more of that; walk with the glasses in my hands.

So what should I say instead? Tell them the outcome that you would like to see. For example:
Pick up the glasses with a tray! Now the image in their head is picking up the glasses with a tray and that is what the brain will think about.

State the positive!

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