Rebelou's Training Tips for Hospitality
Training tips for the Hospitality Industry from Rebelou Online UniversityAuthor Archive
New Hospitality E-learning Course
We have just launched a new hospitality E-learning course for Restaurants! The course explains in detail how to serve guests in a restaurant focusing on the sequence of service of a restaurant. The course also covers Up selling, how to easily do this without pushing your guests into anything. This e-learning course takes only 20 minutes to complete so it will easily fit into your schedule and it also has an affordable pricetag of only € 11.25 incl VAT. Check it out now at www.rebelou.com
To take this course, create a login, buy some Rebelou points, these are the credits you use to take the courses, and start learning, you can access the course right away, so within 3 minutes from now you will be ready to go!
If you have any questions about the course, the website or if you would like to learn more about e-learning, give us a call or drop us a line on annemarie@rebelou.com tel: +31 63966 9333
See you online!
Annemarie
Training Tip 2: State the positive
When talking to your team, talk in positive terms, e.g. what do you want them to do?
Why is this important? Well let me give you an example that you may have heard of before.
Don’t think of a pink elephant!
What appeared in your head as you were reading this? Aha … the pink elephant… nice and shiny there it was! The brain doesn’ t recognise negations, it just thinks of whatever you tell it to think of.
So when you are telling your team, don’t walk with the glasses in your hands! That is the image you are engraving in the brain, learning it to do more of that; walk with the glasses in my hands.
So what should I say instead? Tell them the outcome that you would like to see. For example:
Pick up the glasses with a tray! Now the image in their head is picking up the glasses with a tray and that is what the brain will think about.
State the positive!
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Annemarie
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